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Cricket Wireless community managers with Jalen Rose.
Cricket Wireless community managers with Jalen Rose.
We Appreciate Our Community Managers and Hope You Do, Too!

Our community managers have one of the toughest jobs in the company. While we’re all here to serve you, they do so in a public forum, providing support and answering questions through our social networks. It’s their job to help resolve issues as best they can, as quickly as they can.

 

But they don’t stop there.

 

Our team strives to bring a little fun to each customer interaction. Their goal?  Every customer walks away with #STSA (Something to Smile About) and feeling good about the service at Cricket. We’ve even sent a stuffed Dante or Barry doll with the recipient sending back pictures of our beloved characters in their homes! It’s so much fun building rapport and loyalty with our customers.

 

Our community management team is small, but mighty. As we celebrate these key members of our team on Community Manager Appreciation Day, I thought you’d like to hear a little from each of them on what they love most about their jobs.

                                                

Danielle P.

“Being a community manager lets me help customers on a personal level. Connecting with and listening to a customer and understanding their feelings and needs, I can do more than just act as a customer service agent. I can really get them the help they need.”

 

CJ W.

“The most fulfilling part of this role is knowing we can help our customers that can’t make it into our retail stores or call in to customer service.”

 

Alex. B.

“I enjoy the flexibility of helping customers no matter where I am. I can provide great service from anywhere!”

 

Billy M.

“My favorite thing about being a community manager is helping customers and solving problems. Nothing makes you feel more accomplished than helping a customer go from frustrated to happy.”

 

Victoria R-H.

“I love that I can identify issues and help deliver a superior customer experience through our social networks. By regularly listening across multiple channels, we can quickly analyze and resolve high-impact or repetitive issues faster than ever before.”

 

Hats off to all the community managers out there! The instant, top-level service businesses provide today is impossible without them.

 

Feel free to share your positive stories about a community manager who helped you with us on Facebook or Twitter using the hashtag #CMAD.

                            

 

Kristina Bowzer leads our community management team.  She lives in the Atlanta area with her husband Dan, and their son Jakob, 12.  She and her family enjoy golf, traveling and cooking, and have occasionally been known to go head-to-head in a lip-sync battle for fun.


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