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Newsroom

AT&T's Prepaid Business Takes on Cellphone Traffickers
Cellphone trafficking hurts consumers and we want to show those involved in this activity that we’re serious about this issue and protecting our customers and our investment.

AT&T* and its prepaid subsidiary, Cricket Wireless, announced today that it has brought civil lawsuits against two businesses and several individuals in New Jersey suspected of participating in bulk trafficking of new prepaid cellphones, a practice that can be harmful and misleading to consumers. 

 

The complaints were filed this month in the U.S. District Court for the District of New Jersey against US Mobile Pros LLC and Maz Wireless, LLC.  

 

“Cellphone trafficking hurts consumers and we want to show those involved in this activity that we’re serious about this issue and protecting our customers and our investment,” said John Dwyer, president of AT&T’s Prepaid Portfolio.  “If we can deter this activity, we can invest more into our service and providing consumers with affordable prepaid wireless service that includes deeply discounted devices.”

 

What is cellphone trafficking?

It’s an industry-wide issue. Those involved buy new discounted phones in bulk without intending to activate the phones on the AT&T or Cricket network. Once the new cellphones are purchased at subsidized prices, the cellphones are typically removed from their original packaging and the warranties and user manuals may be discarded. The cellphones are then unlocked without authorization and in violation of AT&T/Cricket policies. Once unlocked, the phones are resold at a substantial profit to the traffickers.

 

The activity negates the subsidy that AT&T Prepaid and Cricket intended to benefit the consumer – making it harder to provide great deals to our customers on cellphones.

 

Be cautious about purchasing devices that don’t come in original packaging or are without the typical instructions or warranties. If you suspect that someone is engaging in cellphone trafficking of AT&T or Cricket devices, please contact law enforcement immediately or contact the AT&T Asset Protection hotline at 1-(800)-807-4205.

 

*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s largest and most reliable network and the nation’s best network for video streaming.** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

 

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at att.com/CommunicationsNews.

 

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

 

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

 

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

 

Cricket Wireless
Cricket brings more value with a simple, smarter, friendly wireless experience on our reliable nationwide 4G LTE network that covers more than 99% of Americans*. Our easy-to-understand and affordable service plans include monthly taxes and don’t require an annual contract. And our top-brand phones at affordable prices give our customers something to smile about. Visit cricketwireless.com to learn more or find a store near you. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook and Twitter.

Cricket is a subsidiary of AT&T Inc. Coverage not available everywhere. © 2018 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.

*Based on coverage in U.S. licensed areas. Compatible device required. Coverage not available everywhere. 4G LTE coverage is not equivalent to overall network coverage.