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Newsroom

2018 Hurricane Season Updates
Have a Plan.  Be Safe

10/22/18, 6:15pm ET: MICHAEL UPDATE #4

As communities in Florida continue to recover from the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 29, 2018 for customers in Bay and Jackson counties.

Customers eligible for this benefit will receive a text message if they are in an affected area.

 

10/15/18, 7:30pm ET: MICHAEL UPDATE #3

As our communities continue to recover from the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 22, 2018 for customers in Bay, Gadsden, Jackson and Washington counties in Florida, and in Decatur County, Georgia.

Customers eligible for this benefit will receive a text message if they are in an affected area.

 

10/12/18, 5:32pm ET: MICHAEL UPDATE #2

As many deal with the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 15, 2018 for customers in the following 11 counties who can’t get to a store to pay their bill:

  • Alabama: Houston County
  • Florida, Bay, Gadsden, Jackson, Leon, and Washington Counties
  • Georgia: Colquitt, Decatur, Grady, Thomas, and Tift Counties

Customers eligible for this benefit should receive a text message if they are in an affected area.

 

10/10/18, 1:15pm ET: MICHAEL UPDATE #1

As Hurricane Michael approaches the Gulf Coast of Florida, with the potential to affect southern Alabama and Georgia, Cricket is extending payment due dates for those who can’t get to a store to pay their bill to October 12, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.

 

Store staff and employee safety in the affected areas is our top priority. Some stores in North FL, Southeast AL, and Southern Georgia are currently closed, so please call before visiting a location.

 

We are ready to support affected communities, and AT&T’s arsenal of disaster response equipment and personnel on standby to help respond quickly following the storm.

 

Remember to bookmark this page for additional updates as Michael makes landfall.

 

09/17/18, 8:10pm ET: FLORENCE UPDATE #2

 As tropical depression Florence continues to move further inland, Cricket is extending payment due dates for those who can’t get to a store to pay their bill to September 20, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.

Store staff and employee safety in the affected areas is our top priority. Some stores in areas of North Carolina and South Carolina are currently closed, so please check your local store Facebook page or check the store locator on our website for the latest store hours information.

We are also supporting affected communities by preparing disaster relief kits that include chargers, first aid kits, active devices for calls or loan, bottled water and more.

 

Remember to bookmark this page for additional updates.

 

09/13/18, 5:28pm ET: FLORENCE UPDATE #1

As Hurricane Florence approaches the eastern U.S. coast, our thoughts and prayers are with those in the area while preparing for this severe storm.

 

Store staff and employee safety in the affected areas is our top priority. Many stores in the coastal areas of North Carolina and South Carolina are currently closed, so please check your local store Facebook page or check the store locator on our website for the latest store hours information.

 

For those who can’t get to a store to pay their bill, Cricket is extending payment due dates for affected customers September 14-17, 2018.

 

We are also supporting affected communities by preparing disaster relief kits that include chargers, first aid kits, active devices for calls or loan, bottled water and more.

 

Remember to bookmark this page for additional updates as Florence makes landfall.

 

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05/25/18

Cricket Wireless is committed to keeping its customers connected during the upcoming hurricane season, and our parent company is working hard to ensure our reliable nationwide network stays that way even as the first storm of the 2018 Atlantic Hurricane is forming.

 

Bookmark this page for updates throughout this year’s hurricane season for impact updates and other useful information.

 

And as we prepare on our end, so should you. If you live in a hurricane prone area, make plans for a potential evacuation or shelter-in-place, and remember the following:

  • Save your smartphone’s battery life. In case of a power outage, extend your device’s battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps or putting your phone in Airplane Mode. This may prevent you from using certain features, but it will ultimately save battery power.
  • Keep your mobile devices charged. Be sure to have another way to charge your smartphone if the power goes out. 
  • Keep your mobile devices dry. Our mobile phones can be a lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case or plastic bag. A car charger or back-up battery pack can come in handy. If you have multiple devices to keep charged, consider a multi-port back-up battery pack.
  • Back up important information and protect vital documents. Back up insurance papers, medical information and the like to the Cloud or your computer. With cloud storage, you can access your data from any connected device.
  • Have a family communications plan. Choose someone out of the area as a central contact, in case your family is separated. Most importantly, practice your emergency plan in advance.
  • Store emergency contacts in your mobile phone. Numbers should include the police department, fire station, hospital and family members.
  • Forward your home number to your mobile number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get calls from your landline phone even if your local telephone service is down. If the central office is not operational, services like voicemail and call forwarding may be useful.
  • Track the storm on your mobile device. If you lose power at your home during a storm, you can use your mobile device to access local weather reports.
  • Take advantage of the camera on your smartphone. Be sure to use the camera on your phone to take, store and send photos and video clips of damage to your insurance company.
  • Use location-based technology.  These services can help you find evacuation routes and track a lost family member’s mobile phone.
  • Be prepared for high call volume and keep non-emergency calls to a minimum. If there is severe weather, chances are many people will be trying call at the same time. This may create network congestion. If you get a “fast busy” signal on your wireless phone or a slow dial tone on your landline phone, hang up, wait several seconds and then try again.
  • Try texting vs. calling. Because it requires fewer network resources, text messages may go through more quickly than voice calls.